Privacy Policy

Effective Date: 23 March 2026

This website is operated by Pain Psychology Centre UK (“we”, “us”, “our”). We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are: Data Controller

The data controller responsible for your personal data is:

Pain Psychology Centre UK Ltd
167–169 Great Portland Street, 5th Floor
London, W1W 5PF
UK
privacy@painpsychologycentre.co.uk

This is our registered office, not a client-facing location. All sessions take place virtually.

We are registered with the Information Commissioner’s Office under registration reference ZC195934. Questions about how we handle your data can go to our Data Protection Officer at legal@painpsychologycentre.co.uk.

1. What Information We Collect

We only collect personal data that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number (if provided)
  • Any information you include in a contact form or message

Important: If you choose to include information about your health or condition, this may be considered special category data under UK GDPR.

2. How We Use Your Information

We use your information solely to:

  • Respond to your enquiry
  • Communicate with you about our services

We do not:

  • Sell your data
  • Use your data for advertising
  • Share your data with third parties for marketing

3. Legal Basis for Processing

We process your data under:

  • Legitimate Interests – to respond to enquiries and provide requested information
  • Consent – where you voluntarily submit information via forms

If you provide health-related information, we rely on your explicit consent to process that data.

4. How Your Data Is Stored

  • This website is hosted on Netlify
  • Form submissions may be processed and stored via Netlify or connected services
  • Data may be stored securely on systems used to manage enquiries

We take reasonable steps to protect your data, but no system is completely secure.

5. International Data Transfers

Some of our service providers (such as Netlify) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Respond to your enquiry
  • Maintain basic communication records

We do not retain data longer than necessary.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time

To exercise your rights, contact: privacy@painpsychologycentre.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk

8. Cookies

This website uses minimal cookies, limited to essential functionality. We do not use:

  • Advertising cookies
  • Tracking pixels
  • Behavioural profiling

9. Third-Party Services

We use limited third-party services to operate this website, including:

  • Netlify (hosting and form handling)

These providers process data on our behalf and are required to handle it securely.

10. Children

This website is not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.